Boost customer retention with the Churned AI engine

25% more loyal customers after 1 year

10% higher Average Order Value

20% higher Average Order Frequency

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E-commerce important metrics. Campaign imact, churn rate and performance based on segment.

25% lower churn rate after 1 year on average

10% less time spend by CSM team on average

20% increase in engagement on average

E-commerce companies using Churned: The Phone lab.E-commerce company using Churned: FreshcottonE-commerce company using Churned: VitaminStoreE-commerce company using Churned: We are LabelsE-commerce company using Churned: GoldBerghE-commerce company using Churned: Grutto

Transform Your Data into Business Growth

Embrace the Future of E-Commerce with Churned: AI-Powered Personalization and RFM Segmentation Combined. Leverage the strength of machine learning and RFM (Recency, Frequency, Monetary) segmentation to elevate your online business, delivering uniquely tailored experiences and product recommendations to each of your customers. Churned's advanced AI algorithms and sophisticated RFM analysis work hand in hand to not only enhance customer satisfaction but also supercharge your profits by maximizing Average Order Value (AOV), Average Order Frequency (AOF), and Customer Lifetime Value (CLV). Say goodbye to outdated rule-based strategies and hello to the era of data-driven growth with Churned's comprehensive approach to e-commerce personalization.

Ecommerce dashboard

360° Customer Insights

Customer segmentation insights

Track how your customers flow from “hibernating” to “Champions” with our RFM segmentation. Help your customers move from one segment to the other and turn hibernating customers into champions.

Customer Buying Behaviour

Easily check and compare the order value, buying frequency and spending habits of your customers with Churned's Cohort analysis.

Key Performance Indicators

Track key performance indicators such as Average Order Value (AOV), Average Order Frequency (AOF), Customer Lifetime Value (CLV) and personalization metrics with real-time predictions of ROI on recommendations and campaigns, using our AI engine.

Metrics shown as in Churned

Predictive intelligence

From insights to actions - We tell you exactly which client is likely to churn, when to approach this client, what to offer, and which contact channel to use.

Customers at risk

Which customer segments have a  high probability of not making a new purchase anymore and what are the main drivers for this churn risk?  

Customer Lifetime Value

Predict and measure the Customer Lifetime Value (CLV) of customers using our AI engine for more accurate forecasting and better understanding of customer retention and repeat business.

Predict impact vs cost

Understand how different recommendations and campaigns will perform. Our AI engine gives you real-time predictions of the performance of each recommendation in terms of ROI.

Marketing automation based on next best actions predicted by AI.

Next best action & Automation

Next Best Action

Enhance customer engagement and increase conversions by predicting and providing the next best action for each customer through analysis of their behavior and preferences with our AI engine.

Next Best Channel

Churned's Next-Best-Channel approach uses artificial intelligence and machine learning to pinpoint the customer's unique preferred channel in a split second.  Socials, E-mail or other channels.

Next Best Product

Improve customer satisfaction and boost sales through personalized product recommendations generated by our AI engine's analysis of customer behavior and preferences.

Automate follow up 1:1

Personalization at scale. Our solution can be integrated with the most popular marketing automation systems so that Next Best Action recommendations can be instantly made operational.

Churned helps you grow by transforming data into actionable insights

  • Transform new customers into returning customers by following our customer-specific next-best-action recommendations.
  • Integrate Churned AI with your favorite marketing automation tools.
  • Automate next best actions: 1:1 personalization at scale.

Counted successes for our e-commerce customers


Lower churn


Higher AOV


Higher AOF

Try out our demo to experience the value

Find out if Churned is the right tool for you. Reach out to our team for a free product demo at any time, without obligation or commitment.

We’re happy to walk you through the features of our product, so you can make up your mind, on your time. Book a free demo now.

“Because of Churned we’re able to build closer relationships with our clients.”

Together with Churned we’ve gained valuable insights into our customers and integrated those into marketing automation which resulted in a lower churn rate and in a higher customer lifetime value.

E-commerce companies using Churned: The Phone lab.Boris Bijham, CEO The Phone Lab

Boris Blijham