Recording of the webinar Building Customer Success Teams for Tomorrows Challenges. Featuring: Rick Adams, Tom Carnewal and Mick Weijers

Recording from ''Mastering the Renewal Process, Aired on Friday, 22nd Septemeber 2023

Revolutionizing Customer Renewals with AI: Webinar Highlights & Insights with Younium

Watch back our webinar in collaboration with Younium

Learn more what do with price sensitive customers, engagement drop or unhappy customers. In the ultimate guide we will discuss solutions about how to fight churn correctly with our 10 tricks.

Watch back our 30 minute webinar about turning a Impulse Buyer into a Loyal Customer. Click on the link button to continue to the video.

Watch back our 30 minute webinar about the difference between Machine Learning CSM and Rule Based CSM

White paper: Why AI is the Future in Business

Watch back our 30 minutes webinar about a unique insight on how to use your CRM as a CSM tool. Key points of the webinar: 1. How to prevent churn with machine learning 2. How to maximize the customer lifetime value 3. How to turn your CRM (e.g salesforce, hubspot) into a CSM system 4. How Customer success managers / teams can use it

Learn about using Churned as an Input for Predictive Analytics. From mixture of experts to predictive benchmarking, model validation and testing.

Every company aims to effectively retain and expand their customer bases. But that, of course, is easier said than done. What are the metrics you need to look at as a customer success professional? Which pitfalls should you avoid? How do you know which customers are at risk of leaving? And if you know that, how do you ensure that you can retain them? The answers to these questions will be discussed further in this white paper.

CLV is a very valuable topic for companies because it remains the pivot point when it comes to customer retention and ultimately contribute to the overall business growth for companies in the future. With the right tool and management, CLV can be predicted and optimized. Learn more about CLV and data science with our guide.

Most Customer Success and Retention management tools promise data-driven solutions. But in reality there are many important limitations. In most cases, "datadriven" actually means "rule-based" solutions built by "gut feelings". Learn how churned gives you the opposite: A fully data-driven solution without limitations.

For companies from any industry, the goal is to reduce churn as much as possible. Not only it is important to reduce churn, but it is also important to understand why customers leave. In this cheatsheet you will learn more about how to predict churn / CLV, upsell & cross accelerations and next best actions modelling.

Does your CSM software use the right method to predict customer health? Download to learn more about rule based vs machine learning based!