AI-driven Customer Success

Drive Customer Lifetime Value and Net Retention Rate with the Churned customer success & retention platform

Churndashboard

What we can offer you

Most Customer Success and Retention management tools promise data-driven solutions. But in reality there exist a few dominant limitations. In most cases, "data-driven" actually means "rule-based" solutions built by "gut feelings". Churned gives you the opposite: A fully data-driven solution without limitations. The Churned AI Engine transforms your data into actionable retention strategies, CLV drivers, and upsell machines.

Trusted by

Modern companies use the power of Churned to grow their business

What’s in it for your business

The picture shows one of the dashboards that Churned provides. Here it is possible to see the specific client and their current health status.

① Unify your data to get a complete overview of your customers' health and trends.

Integrate all your customer data from any tech stack and get a clear overview of relevant data for each customer, including risk levels, churn rates, and usage trends.

Unify all customer data from any tech stack
Understand risk levels, churn rates and usage trends
Accessible and structured data all in one place
By implementing a companies data source it becomes possible to do customer predictions. In this image it is shown how risk drivers affect the predicted risk.

② Understand why customers are in poor health or in good health.

Use Churned's insights to take a proactive approach to fighting churn and identify the actions you should take to prevent customers from churning.

AI-based health scores, key churn drivers and next best actions
Automated alerts when a customer is at risk or an opportunity arises
Easy-to-understand results based on customer segments
Churned predicts a next best action that comes from the data source or multiple data sources of a company. By executing a next best action, a company will have the best change of retaining a customer.

③ Proactively engage with your customers. Know exactly who to contact, when and how.

Get automated alerts when a customer is at risk or an opportunity arises, and execute the right engagement proactively with customers in poor health. Maximize growth opportunities with the healthiest customers.

Keep track of the engagement level of your customers
Detect underlying churn risk drivers
Identify which actions you should take
Here it is shown how the campaigns that are being executed are currently performing per segment.

④ Scale customer success by automating next best actions.

Boost your business's growth with Churned's automated next best product offerings and personalized customer contact channels. Accelerate upsells and provide the right product to targeted customers through the right channel and at the right time.

Automated next best product offerings
Personalized customer contact channels
Accelerate upsells

The application

Churned offers endless possibilities to help you minimize churn and maximize upsells

A few possibilities

Limitless and seamless IT system integrations
360-degree customer profile insights
Churn & CLV prediction and insights
Key churn drivers, churn risk levels and AI health scores
Risk and opportunity alerts
Endless customer account segmentation
In this tablet the home page of the churned tool is shown. With different metrics that are important for a Customer Success team. It is the general dsahboard that shows an overview and the status quo of customer success.

Three steps to success

Integrate IT Systems

Integrate all customer data from any tool across your tech stack in less than an hour

Run Predictions

Run your data through Churned AI engine to get fast and accurate predictions

Automated next best actions

Automate operations, optimize performances and scale phenomenal customer experiences

Not sure yet if the investment would be worth it? Try out our Proof of Concept
Contact us

Our happy clients

CEO

Johan Arensman

“Fortunately, our customers are very loyal. Sometimes there is unavoidable churn, but sometimes the reasons are less clear and churn could possibly have been prevented. Churned helps answer this. Thank you for the impressive work. Your results and analysis are the tools to further improve our customer success in the coming year.''

CEO  

Boris Blijham

''Together with Churned we’ve gained valuable insights into our customers and integrated those into marketing automation which resulted in a lower churn rate and in a higher customer lifetime value."

CEO  

Pieter Duijs

"Thanks to the product recommendations of Churned, we achieved automated personalization that increased the average order frequency, average order value and more returning customers."

Curious what we could do for your business? Lets talk!

Book a demo