Digital Customer Success

High-Touch vs. Tech-Touch Customer Onboarding:

How AI in Customer Success is improving Engagement.

How to transform to AI-Driven Customer Success

An Overview of Tech-Touch, High-Touch, and Hybrid-Touch

Gross Revenue Retention (GRR)

Average Order Value (AOV)

What is Churn?

Understanding Churn Prediction with Machine Learning

Mistakes when analyzing Churn

Customer Success

Knowledge base

Welcome to Churned's Knowledge Base – your one-stop resource for all things customer churn. Our team of experts has years of experience in helping businesses prevent churn and optimize customer retention. Discover practical insights and actionable tips on customer journey mapping, predictive modeling, and more, all backed by the latest AI and machine learning technologies. Did you know that reducing churn by just 5% can increase profits by 25% to 95%? Whether you're a seasoned customer retention professional or just starting out, explore our articles, guides, and case studies to help your business thrive. Start now and take the first step towards building a loyal customer base that drives growth

Digital Customer Success

Digital Customer Success

Explore the transformative power of Digital Customer Success in enhancing customer relations through automation, personalization, and proactive scaling strategies

High-Touch vs. Tech-Touch Customer Onboarding:

High-Touch vs. Tech-Touch Customer Onboarding:

Navigate SaaS competition with tailored onboarding: high-touch & tech-touch.

AI-Driven CLV Optimization: Transforming Customer Engagement and Loyalty

AI-Driven CLV Optimization: Transforming Customer Engagement and Loyalty

Unlock the power of AI-driven CLV optimization to transform your customer relationships and boost loyalty.

5 Questions About AI in Customer Success

February 29, 2024

5 Questions About AI in Customer Success

Explore AI's impact on customer success: optimizing journeys, personalizing interactions, and enhancing CLV. Discover how AI transforms engagement and satisfaction.

What are AI 360 Customer Profiles?

February 22, 2024

What are AI 360 Customer Profiles?

Explore the multifaceted approach of AI 360 Customer Profiles in integrating and prioritizing data from CRM, Support, and Subscription systems for enhanced customer insights and churn management.

How AI in Customer Success is improving Engagement.

February 21, 2024

How AI in Customer Success is improving Engagement.

Uncover how AI in customer success is revolutionizing customer engagement, enhancing customer lifetime value, and automating customer interactions for dynamic business growth.

What is AI driven Customer Success

February 15, 2024

What is AI driven Customer Success

AI-driven customer success boosts engagement, automates tasks, and enhances CLV through predictive analytics and digital strategies.

How to transform to AI-Driven Customer Success

February 15, 2024

How to transform to AI-Driven Customer Success

Integrate Customer Success AI like Churned to analyze data for patterns, automate decisions, enhance predictions with usage data, and adapt strategies for proactive customer success.

NLP Overview & Application

October 13, 2023

NLP Overview & Application

NLP facilitates seamless human-computer interactions, enabling automated communication, insightful data analysis, and personalized experiences in various digital applications.

What is renewal management?

August 21, 2023

What is renewal management?

Explore renewal management in customer success. Learn proactive engagement, customer needs assessment, risk intervention, value propositions, continuous improvement, success metrics, and data and AI use.

An Overview of Tech-Touch, High-Touch, and Hybrid-Touch

An Overview of Tech-Touch, High-Touch, and Hybrid-Touch

The guide illuminates each model's unique characteristics, benefits, and considerations to optimize your customer success management and ensure customer satisfaction.

Gross Revenue Retention (GRR)

Gross Revenue Retention (GRR)

The Gross Revenue Retention (GRR) Rate represents the percentage of recurring revenue maintained from existing customers over a specified time frame, downgrades, cancellations but excluding expansion revenue.

Net Revenue Retention (NRR)

Net Revenue Retention (NRR)

Net Revenue Retention (NRR) Rate: Discover how to calculate and optimize the percentage of recurring revenue retained from existing customers over a specific time frame. Uncover the key to sustainable growth.

Customer Acquisition Costs (CAC)

Customer Acquisition Costs (CAC)

Customer Acquisition Costs (CAC), explore in this comprehensive knowledge base post - how to calculate, optimize, and lower your CAC, to boost your business's growth and profitability. Stay ahead with expert insights!

Average Order Value (AOV)

Average Order Value (AOV)

AOV or Average Order Value for your business: learn how to calculate, analyze, and optimize it to boost revenue and improve customer experience in our comprehensive knowledge base post.

RFM segmentation

RFM segmentation

RFM segmentation is an essential marketing tool for especially e-Commerce businesses seeking to increase customer loyalty and improve sales. Learn how to segment your customers and make your marketing more effective!

Churn Rate

Churn Rate

Churn Rate: Uncover the secrets to understanding, measuring, and reducing customer churn with our in-depth knowledge base post, designed to help you improve customer retention and enhance business growth.

Customer Centric

Customer Centric

Customer Centric strategies unveiled: Dive into our insightful knowledge base post to learn how adopting a customer-centric approach can transform your business, enhance customer satisfaction, and drive long-term success

Customer Health Score

Customer Health Score

Customer Health Score explained: Explore our knowledge base post to learn the ins and outs of assessing customer health, its importance in predicting churn, and how to use it effectively for proactive customer!

Customer Lifetime Value

Customer Lifetime Value

Customer Lifetime Value (CLV) : Delve into our knowledge base post to understand the significance of CLV, how to calculate it, and how to leverage this crucial metric for strategic decision-making and long-term growth!

Customer Retention

Customer Retention

Customer retention is an important metric used by businesses and organizations, as it typically takes less effort and resources to retain existing customers than acquire new ones.

What is Churn?

What is Churn?

What is Churn? Or the rate customers leave a business is a big challenge for companies. This article will discuss what causes churn, its impact, and how to reduce it.

Understanding Churn Prediction with Machine Learning

Understanding Churn Prediction with Machine Learning

Churn prediction is vital for businesses to prevent customers from leaving. Machine learning models can help identify churn risks and retain customers.

Prediciting Customer Retention

Prediciting Customer Retention

Predicting customer retention and why does it matter for me? In this article we cover the benefits and how to predict patterns for your clients.

Mistakes when analyzing Churn

Mistakes when analyzing Churn

Common mistakes in analyzing customer churn include not defining churn consistently, tracking the wrong metrics, focusing too much on individual customers, and ignoring customer feedback.

Customer Success

Customer Success

Customer success is about ensuring customers achieve their desired outcome by using a product or service. It involves proactive engagement, building relationships, delivering value to retain customers and drive growth.